Introduction
The website www.karvouniaris.com is an online commercial store selling products and services via the Internet (hereinafter referred to as the online store or website) created and operated by the company based in Thessaloniki, 30 Vassileos Heraklion 54624 and legally represented, with Α.Φ. .Μ. 041328415 and D.O.Y. Α θεσσαλονικείς.

The following terms and conditions will apply to the use of the online store with the trademark www.karvouniaris-service.gr. Any user who enters and trades or uses the services of the online store (hereinafter referred to as “visitor” and / or “user” or “customer” depending on whether he is limited to visiting only the store or places and orders and sells products and services) is deemed to agree and unconditionally accept the following terms set forth herein, without exception. If a user does not agree with these terms, then it is his responsibility to refrain from visiting, using the website as well as from any transaction or use of the services of the online store.

General terms

The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through the pages of this online store. Contracts through the online store are drawn up in the Greek language.

Information provided & Products

The COMPANY is committed to the accuracy, truth and completeness of the information provided in the online store, in terms of the identity of the COMPANY and the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries made by mistake / inadvertence during the common experience and is entitled to correct them whenever it realizes their existence.

Limitation of Liability

The COMPANY in the context of its transactions from the online store is not responsible and is not obliged to compensate for any damage or loss arising from the cancellation of orders, non-execution or delay in their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs based on the observed data about the availability or not of the interested customer and undertakes in case of change of these data, to inform the customers in time about the non-availability in which case bears no further responsibility. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website “exactly as they are”. In no case is the COMPANY liable or criminally liable for any damage (positive, special or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction, etc.) that may a visitor to the online store or a third party for reasons related to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information available from him and / or from any non- permitted third party interventions in products and / or services and / or information available through it.

Intellectual property rights

All content in the online store, including badges, badges, images, graphics, photos, drawings, texts, etc. are the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license for its own exclusive needs and for the operation of the online store. It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about the actual provider of the online store. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and insignia listed and describing the online store under the trademark karvouniaris-service.com or the products or services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not in any case provide a license or right to use them by third parties.

User Responsibility

The user / customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and transactional ethics. It is obliged not to use the online store with the trademark karvouniaris-service.com for: 1. sending, publishing, sending by e-mail or transmitting in any other way any content that is illegal for any reason, causes illegal insult and damage to the COMPANY or any third party that infringes on the confidentiality or confidentiality of any person’s information; 3. posting, publishing, e-mailing or otherwise transmitting any content for which users do not have the right to transmit in accordance with the law or applicable contracts (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements); 5. sending, publishing, e-mailing or otherwise transmitting any material containing software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip it operation of any computer software or hardware, 6. intentional or unintentional infringement of applicable law or regulations; 7. harassment of third parties in any way; 8. collection or storage of personal data relating to other users.

Limited license

Karvouniaris-service.com, under the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right of access, use and presentation of this website and its contents . This license does not constitute a transfer of title to the Website and its components and is subject to the following restrictions: you may not modify the website and its elements in any way or reproduce or present them publicly, or distribute or otherwise use the website and its elements for any public or commercial purpose, unless otherwise permitted by the present.

Links to the website

The links that are included in the online store, lead to pages of the store or in some cases lead the user to go from it (online store) to websites of third party providers, companies, etc. These related websites are not under the control of the COMPANY and the COMPANY is not responsible for the contents of any such website or any link contained in a related website, or any changes or updates to such websites. The COMPANY is not responsible for internet broadcasts or for any form of transmission received from any linked website. The COMPANY provides these links in its online store, only to facilitate the use of the online store, their use is not mandatory for the visitor / customer and the fact that they are included in the online store does not imply that the COMPANY approves or accepts the content their.

Privacy

The COMPANY, created this website with the sole purpose of serving their customers. The website karvouniaris-service.com is simple and user-friendly and has been designed to meet the specific needs of each user. In order to achieve the best service for you, it is important for you, our customer, to understand that you must provide us with specific information regarding the processing of your order and which is guarded by us.
This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection by karvouniaris-service.com, the use of this data by us and the terms and conditions of use of this website. This Privacy Statement refers exclusively to your personal data, which you provide to us during your orders on this website.

Generally
The information provided voluntarily by the users of the mentioned website, is used by the COMPANY, in order for its users to have direct and effective communication with the store, to be provided with answers to specific questions they ask and finally to be served and executed the orders. their. The information collected by the COMPANY through the website is intended to measure its traffic number, determine customer requirements for more products and facilitate transactions with the company. The COMPANY does not distribute to any other organization or affiliate that is not affiliated with the COMPANY the email addresses, or any other information concerning its users and customers.

Gathering information

I ETAIREIA schedíase tin istoselída tou étsi óste oi chrístes tou na boroún na tin episképtontai chorís na chreiázetai na apokalýptoun ti taftótita tous ektós kai an to epithymoún. Ziteítai apó tous episképtes tis istoselídas mas, na mas paréchoun me prosopiká tous dedoména móno sti períptosi pou théloun na parangeíloun proïón(ta), na engrafoún stin istoselída mas kai/í na steíloun email karvouniaris-service.comΕμφάνιση περισσότερωνvolume_up409 / 5000

Αποτελέσματα μετάφρασης

The COMPANY designed its website so that its users can visit it without having to reveal their identity unless they wish. The visitors of our website are requested to provide us with their personal data only in case they want to order a product (s), to register on our website and / or to send an email karvouniaris-service.com

Use of Information

The COMPANY collects four types of information about users: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order to execute his order from e-shop.gr, (3) information that the user gives us in entries that take place from time to time, (4) information that the user gives us when connecting through another platform (applications ios, android, Facebook, Google). When filling out any order form on our website, you will be asked for your name, address, postal code of your area, your email address, your phone number, credit card details, how to pay for the order. Additionally, you may be asked for more specific information, such as shipping details of an order, invoicing details or details about the offer you have requested. The COMPANY makes use of the information you provide to us during the electronic submission of the form, in order to contact you regarding (i) the delivery of the order at your place, (ii) for confirmation and identification of the customer in any necessary case, (iii) for new or alternative products offered by the COMPANY, (iv) special offers, (v) receipt of gifts after a lottery.

Access to Information

Every order process requires the collection of personal data, for delivery or reservation of an order. Also the use of a credit card, for the debit of which proof documents of identification of a legal holder are required for the first and only time is guaranteed in each case. Any documentation and document certifying and declaring the identity of the customer remains strictly confidential and is checked only by the responsible responsible department of the COMPANY. The submission of your personal data by you means that you consent to this data being used by the employees of the COMPANY for the reasons mentioned above. The COMPANY requires its employees and the maintainers of its website to provide its customers with the level of security referred to in this Privacy Statement. In no other case can the COMPANY share your personal information with others without your prior consent, unless this is required through legal channels. Please note that under certain conditions permitted or required by law or court order, the collection, use and disclosure of your personal data, which has been collected online without your prior consent (for example in case of a court decision).

Cookies
Karvouniaris-service.com has the ability to use cookies as part of the facility and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user’s computer, allowing websites such as karvouniaris-service.com to operate smoothly and without technical anomalies, to collect multiple user options, to recognize the frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause harm to users’ computers or to the files stored on them. We use cookies to provide you with information and to process your orders while each time you exit the site they are automatically deleted. You must keep in mind that cookies are absolutely necessary in order for the website www to work properly and smoothly. karvouniaris-service.com

Correcting, Modifying or Deleting Information

E-shop.gr allows its users to correct, change, supplement or delete data and information submitted to karvouniaris-service.com. If you choose to delete information, THE COMPANY will act to delete that information from its files immediately. For the protection and safety of the user THE COMPANY will try to make sure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems with the operation of the website or to ask any question contact the COMPANY via www. . karvouniaris-service.com The change or correction of your personal data can also be done through the registration page of karvouniaris-service.com Please note that we will do everything possible to protect your personal data, but the protection Your password on our website is up to you.

Periodic Changes

The COMPANY is constantly expanding, updating and improving its website, and the related products and services, will update this policy. We encourage you to read this process at regular intervals to be informed of any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.

Acceptance of their Privacy Protection Procedures

If you use this website you accept and agree to this Privacy Statement as well as the terms and conditions of use of the website announced through it.

Return Policy

The COMPANY supporting e-Commerce gives you the opportunity, through the completeness of the descriptions which it posts on its pages, to enjoy the privilege of direct contact with the products available on your computer screen quickly and easily.
Wanting to highlight the benefits of using the internet in our daily markets, we list below the terms and conditions for the return of defective or non-defective products.

Product Returns due to delivery error

In all cases in which other than the sold goods are delivered, by type or quantity or there is a missing property which has been previously agreed in writing with the COMPANY, the customer returns the products for inspection and ascertainment of the error. In this case, the costs of returning the products to the company as well as the costs of return to the customer are borne by the COMPANY as long as the method of return proposed by the company is observed.

Returns of defective products

In case it is found that the item has a manufacturing defect, if this is confirmed by the authorized repairer who provides the guarantee of good operation or in case the COMPANY itself provides the guarantee of good operation directly, the following apply:

  • The guarantee is provided for a limited period of time which is stated in the detailed characteristics of the product. After the end of this period or repair the replacement of the products is possible with an additional charge following a new agreement with the customer.
  • The return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging. If it is a defect that was found later after delivery and the packaging does not exist or also if the product packaging was received by the distributors during the delivery of the item, the product packaging is not required.
  • The return of the products will be made either by staff and means of transport of the COMPANY or by courier, or to the store maintained by the COMPANY. In cases of return by courier, the customer is charged with the shipping costs to the COMPANY and the COMPANY is charged with the shipping costs of the replaced or repaired product.
  • After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.
  • If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled in case the product can not be repaired in a reasonable time and the company can not find another product of similar or better characteristics or equivalent value for replacement. . In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the initial payment of the customer to the COMPANY.
  • In particular, in case of debit by credit card the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without the relevant responsibility of the COMPANY . The COMPANY, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of payment in cash, if the customer had chosen the option “collection from the store”, it will be refunded to him from any store in the company’s network. In case of payment by bank transfer, a reverse bank transfer will be made from the accounts of the COMPANY to the customer.
  • In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of this claim. against the customer.

Returns of products that are considered defective upon delivery (DOA)

The return of the products, which are considered defective upon delivery (DOA) will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging. In these cases the following applies:

  • The product is received and checked to determine the defect reported by the CUSTOMER.
  • Provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of unavailability with another new product of similar quality and price, otherwise in case the customer does not want a replacement, it will be done. refund of the original purchase to the customer. The refund is made in the same way as the customer’s initial payment to the COMPANY.
  • In particular, in case of debit by credit card the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without the relevant responsibility of the COMPANY . The COMPANY, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of payment in cash, if the customer had chosen the option “collection from the store”, it will be refunded to him from any store in the company’s network. In case of payment by bank transfer, a reverse bank transfer will be made from the accounts of the COMPANY to the customer.
  • Shipping costs both for the return of the products to the COMPANY and for the return to the CUSTOMER of the replaced product are borne by the COMPANY.
  • In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of this claim. against the customer.
  • In the case of air conditioners, a visit by the supplier’s authorized workshop technician and a written confirmation of the appliance fault diagnosis is required in order for the product to be considered defective upon delivery (DOA).

Return of non-defective products – Right of unjustified withdrawal by the customer

The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and even when there are many products in the same order from the delivery of the last while when there is an obligation to deliver products at regular intervals from the delivery of the first. The withdrawal is made under the following conditions:

  • This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
  • The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.
  • Following the withdrawal statement, the COMPANY is obliged to return the price received within 14 days of receipt of the products.
  • Shipping costs are not refundable if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
  • The refund to the customer will be made by the same means as the initial collection. Specifically in the case of debit by credit card as follows: in case the price has been paid to the COMPANY by the withdrawal and return of the item, the COMPANY will be obliged to inform the Bank about the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract it has drawn up with the client. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of payment in cash, if the customer had chosen the option “collection from the store”, it will be refunded to him from the store where he received the product. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer.
  • The customer is responsible for compensating the company if he made use other than that which is necessary to determine the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting in operation the good. The company is willing to inform the customer of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. In case of opening the packaging or putting the products into operation, their value is automatically reduced as the product is characterized as used and the customer must compensate the company for reducing the value of the product. The reduction of the value from the opening of the package and consequently from the characterization of the product as used is examined on a case by case basis and is determined by the company and is usually in the order of 20% -30%. and with mutual netting.
  • In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement.
  • In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of this claim. against the customer.

Exceptions to withdrawal

There can be no withdrawal to

  • service contracts after the full provision of the service, if the execution started with the prior explicit consent of the customer and with his acknowledgment that he will lose the right of withdrawal as soon as the contract is fully executed by the supplier
  • products that are not suitable for return, for health or hygiene reasons, and which have been unsealed after delivery, such as personal care items (contracts in which the consumer has specifically requested a visit from the supplier in order to If, in the event of such a visit, the Supplier provides services in addition to those specifically requested by the Consumer or goods other than spare parts compulsorily used in the performance of the maintenance or repairs, the right of withdrawal applies to such additional services or goods.

Safe products – Warranty terms

The products available from the COMPANY are durable products which have all the necessary certification for safe operation. The products are accompanied by written instructions for use (except for the simple to use products) and a written guarantee of good operation of a reasonable duration, in the Greek language. The warranty form always includes the name and address of the guarantor, the product to which the warranty relates, its exact contents, its duration, its local validity, and the rights provided by the applicable law. The warranty of the device is valid according to the manufacturer from the date of purchase and allows free troubleshooting, as long as the following conditions are met:

  • Have the dealership guarantee and proof of purchase of the device.
  • The fixed components of the device have not been altered (Serial number -SerialNo.)
  • Do not exclude damage based on the manufacturer’s warranty form.